Refund policy

At The Polka Dotted Bee, we stand behind our high-quality products, our precise personalization and our exceptional service because we know how important every wedding is, and we’re honored to be invited to each of yours.

If for any reason you are not satisfied with your order, please contact us and we will do our best to reach a solution!

To start a return, you can contact us at hello@thepolkadottedbee.com or at our contact page. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thepolkadottedbee.com.

Personalized Items

We do not accept returns for any personalized products, whether purchased by you or someone else. We are not responsible for errors made in spelling submitted by the customer. Please confirm the spelling of your item before you place your order. These items that have errors due to a mistake in ordering will not be accepted for refund or exchange.
Personalized items may only be exchanged (not returned) if they are defective, or if we have made an error in spelling or product.

Blank or Non-Personalized Items

We gladly accept returns of non-personalized products within 7 days of receipt. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping is at the cost of the customer.

Additional non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.

Exchanges

We do not offer exchanges.  We suggest placing a new order for any items you want and following our return policy as outlined above.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.